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HOTEL OPERATIONS MANAGEMENT

Rely on Hotel Management Expert to oversee your hospitality operations with the utmost dedication and knowledge. With our commitment to excellence, we’ll keep your organization running smoothly and your guests satisfied.

OPERATION SERVICES

  • Guidance of hotel management by corporate vice president of operations
  • Regular inspection of hotel by vice president of operations
  • Annual strategic business plan formulation (including marketing plans, budget and cash projections, and capital improvements plans)
  • Continuous evaluation of key personnel performance through use of Property Success Index Report System
  • Utilization of hotel evaluation system to monitor all areas of property and ensure maximum profitability
  • Ongoing general manager/key department head meetings to ensure direction and training
  • Communication of franchise knowledge with key personnel
  • Property Improvement plan pricing, purchasing and implementation
  • Communication with owner and/or personal representatives to ensure that owner requests are satisfied
  • Monthly detailed operating program formulation
  • Maintenance assistance including guidance by key personnel and safety and security audits
  • Administration of management information systems and information technology
  • Leasing and renewals of all retail space
  • Tenant monitoring

HOSPITALITY SALES AND MARKETING

At Hotel Management Expert, we know that it can be tough to stand out in a sea of competitors. Let us craft the perfect custom blend of message and motivation that will have them booking in bunches.

SALES AND MARKETING SERVICES

  • Supervision by corporate VP of sales & marketing
  • Guided development and implementation of marketing plan
  • Advertising and marketing coordination
  • Coordination of attendance at appropriate trade shows and cost sharing with participating hotels
  • Sales and marketing training at regular sales meetings and annual hospitality conference
  • Tools and systems for effective tracking and implementation of programs
  • Reviews and approval of specific marketing strategies, programs, and print materials (brochures, ads, flyers)
  • Corporate reviews of monthly sales reports
  • Provision of sales leads to hotels through our Inter$ell program
  • Participation and membership in key sales related organizations (i.e., National Tour Association, American Bus Association, Hospitality Sales and Marketing Association, and Society of Government Meeting Planners)
  • Assistance with recruiting, interviewing, hiring and development of sales staff
  • Sales training via webinar

HUMAN RESOURCES

Your staff is one of the most valuable components of your organization, so it’s crucial that you find the right people and prepare them for success. From benefit plans to morale monitoring, Hotel Management Expert can assist in taking care of those who take care of your business.

HUMAN RESOURCES SERVICES

  • Guidance by director of human resources
  • Benefits administration including employee insurance purchasing/monitoring
  • Compliance with all federal and state laws
  • Team member morale monitoring
  • Handbook, policy and procedure development/implementation
  • Employee records maintenance
  • Multi-faceted training and diploma programs
  • Provision of proactive training and reactive counseling on employee issues to minimize legal issues

HOTEL ACCOUNTING AND FINANCE SERVICES

Money is the lifeblood of your business. That’s why Hotel Management Expert makes sure your funds are used and managed with the ultimate in care and consideration. Because we know that your bottom line should never be at the bottom of the list.

FINANCIAL SERVICES

  • Financial statement and balance sheet production and analysis
  • Accounts receivable oversight and accounts payable processing
  • Payroll administration, audit in coordination with outsourced payroll production, and audit of all federal and state returns
  • Regular audit of the property by corporate internal auditor
  • Development and implementation of control systems
  • Cash flow statements and monitoring through use of Hotel Management Expert Cash Flow Analysis
  • Budget development, review and approval
  • Cash Management
  • Capital expenditures budget
  • All hotel accounting functions supervised by vice president of accounting
  • Statistical analysis and comparison with other Hotel Management Expert - operated hotels
  • Production and distribution of all reports requested by owners or their representatives